We’re confident you won’t encounter any issues with your purchase; however, we understand that mistakes and oversights happen. Sometimes it’s a manufacturing defect, poor battery life, or you simply don’t like the product you paid for. No problem.

Within 30 days of purchase, you can exchange your device for a new one or receive a full refund in-store or online. Physical damage to the product will void all warranties, express or implied.

Device and Disposable Item Warranty Conditions

To qualify for a warranty claim on your device or disposable e-cigarette device, you must retain the product packaging/outer packaging, including proof of purchase and the authenticity sticker. We cannot honor the warranty on your device or disposable e-cigarette device without the original packaging.